The Harness · Platform
04

ULTRAVOICE

Deploy voice agents for real-time conversations — on your infrastructure.

IVR systems frustrate customers. Human agents are expensive and bound by working hours. Manual QA reviews 2–5% of calls. UltraVoice solves all three: automate 80%+ of voice interactions, monitor 100% of calls with automated QA, and deploy entirely on-premise for the strictest data sovereignty requirements in the world.

terminal
voice.connect(agent="tier2-support")
caller "I need to update my—"
agent "I see your account. Updating."
latency <100ms ◉ live
Capabilities

What ULTRAVOICE does

Real-Time Voice Agent
Sub-200ms p95 latency, natural human-like turn-taking, and emotion-aware responses for complex customer-facing conversations. Handles interruptions, backchannels, and pauses the way humans do.
Multilingual Voice Engine
40+ languages with automatic language detection, mid-sentence code-switching, and regional accent adaptation. Serve international customers natively without maintaining separate systems per region.
Voice Analytics & Automated QA
AI analyzes every interaction for sentiment, compliance, script adherence, and call quality. Automated coaching insights and compliance alerts replace the spreadsheet-and-stopwatch QA process.
On-Premise Voice Deployment
A complete, sovereign voice AI stack deployable on your own infrastructure. No audio, transcripts, or customer data ever leaves your network — the standard for banks, healthcare systems, and government agencies.
Process

How it works

01
Speech Arrives
Inbound audio is converted to text in under 100ms via UltraSafe's on-premise STT pipeline — no cloud routing, no third-party APIs.
02
Agent Responds
The voice agent replies with full context, emotion awareness, and natural turn-taking. Total round-trip under 200ms — indistinguishable from human response latency.
03
Analytics Run in Parallel
A parallel engine scores sentiment, compliance, script adherence, and call quality in real time while the conversation is still live.
04
Insights & Escalation
Supervisors receive instant alerts; compliance violations escalate before the call ends. Transcripts feed BIOS fine-tuning for continuous improvement.
80%+
voice interactions automated
100%
calls monitored with automated QA
40+
languages supported
<200ms
end-to-end latency
Applications

Built for real work

Banking
Automated support with bank-grade security
Deploy conversational voice agents that handle account inquiries, wire transfers, and lost card reports with sub-200ms latency and bank-grade voice biometric authentication.
Healthcare
Global telehealth scheduling in 40+ languages
Manage massive patient call volumes for appointment bookings with a system that automatically detects and speaks in 40+ languages, adjusting accents in real-time.
Contact Center QA
100% call auditing, zero sampling
Instantly transcribe, analyze, and score every human agent interaction for regulatory compliance, script adherence, and customer sentiment — replacing manual 2–5% QA sampling.
Get started

Make every call as good as your best one

Air-gapped. Private. Yours. Start with a working proof-of-concept at no cost.